Returns & Refunds
We guarantee to refund any item you are not totally happy with, if returned in accordance with our Returns & Refunds Policy.
Should you wish to return purchased goods for any reason, you need to contact us to confirm your return within 7 days of receipt of your order. Returned goods must be new, unused and in their original packaging.
Once you have confirmed your return with us, please send the items to our postal address. All returns are the responsibility of the customer until they reach us. The goods should be sent back with a recorded service as we will not be responsible for returns lost in the post.
Damaged / Faulty Goods
In the unlikely event that an item is found to be faulty or damaged, you may send it back for a replacement or refund. Please contact us within 7 days of receipt of your order and return the goods as per our returns policy above.
Your replacement goods will be shipped (or your payment will be refunded) within 14 days of receipt of your return.
If you would like to exchange your item(s) for different products in our range, please contact us first, within 7 days of receiving your order. Returned goods must be new, unused and in their original packaging. Please detail which item(s) you would like to receive as a replacement.
We will charge your card for the cost of sending these replacements out to you, as well as any extra balance that your updated order may incur. If you paid with an alternative method, you will need to cover any extra cost before the replacement goods are shipped. If the replacement goods’ cost is lower than your returned goods, you will be refunded the difference, minus the shipping costs.
We will refund the cost of returned goods. Shipping costs are non-refundable. We do not refund the cost of returning the goods, except for returning faulty or damaged goods. Refunds will be made by crediting your card or by a cheque, depending on the method used for payment.
Refunds will be made within 14 days of receipt of your return.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded. Sale items cannot be refunded.
If you have any questions about our return policy, please contact us.